Booking Policy and Cancellations for Exclusive Use Whole Cottage Bookings
Please note, we have additional information on the measures we are taking to protect our guests and local community from infection by Covid-19.
General
Any representative of Ross of Mull Bunkrooms retains the right to enter all parts of the building at any time, to ensure that cleanliness is preserved and so that routine maintenance may be carried out if required.
Exclusive use booking
The group must have an allocated person who is responsible for the booking. The nominated leader warrants that he/she has the full authority to make a booking on behalf of all the persons they are making a booking for and confirms that all such persons are aware of and accept our conditions. We will only take payment from the allocated person, however, this person must provide the names and contact details of all guests prior to arrival. No additional guests can be added without prior arrangement.
Booking Deposit and Balance Payment
The deposit to be paid is 25% of the total price. The balance is due 8 weeks before arrival. The deposit and the balance are non-refundable.
Cancellations
The deposit is not refundable. The balance paid 8 weeks before the booking is non-refundable. If however, we can rebook the accommodation then the value of the new booking is taken off the cancellation fee, minus a 10 % administration charge.
Changes to bookings
If you wish to change a confirmed booking, such changes are subject to the availability of suitable alternative accommodation and may be subject to additional charges. We will inform you of any additional charges when you request your changes and will agree any costs with you.
Arrivals and Departures
Check-in is from 4pm to 7 pm. Check out is by 10am in order for deep cleaning to take place before the arrival of the next guests.
Admission and Eviction
Ross of Mull Bunkrooms reserves the right to refuse admission or to evict persons for any just reason.
Availability
The booking is made entirely on the understanding that the property will be placed at your disposal for the dates stated. If there is any reason why this should not be possible, through circumstances beyond the control of Ross of Mull Bunkrooms (eg fire, theft, damage etc), we cannot guarantee to provide you with alternative accommodation, in which case all monies will be refunded to you in full.
Food and drink
Food and drink is not permitted in the bunkrooms.
Septic tank
The Ross of Mull Bunkrooms has a septic tank for waste disposal. It is essential to follow the guidance in guest information to avoid a blockage of the septic tank
Linen
Bed linen is supplied. Guests are not permitted to use their own sleeping bags.
Insurance
All groups are strongly advised to take out adequate holiday insurance against cancellation (ill health, weather etc), damage to baggage, loss and/or damage to property.
Cleanliness
It is your responsibility to ensure that the property and surrounding areas are kept clean and tidy during your stay. Please ensure that litter is put in the correct receptacles and not dropped anywhere outside. If we feel that litter, dirt or grease may be becoming a problem, we reserve the right to bring in cleaners and charge the group accordingly. Cleaning materials are available for guest use.
Recycling
We actively encourage the recycling of all rubbish. There are recycling facilities in the kitchen area for paper/cardboard, glass, cans/tins, compostable waste etc.
Damage and Cleaning
We make every effort to ensure that the property is clean and in good repair. We expect guests to leave the property as they find it. If you find any damage or cause damage yourself, please notify a member of staff as the information allows us to rectify the problem before the next guests arrive.
Behaviour
We encourage people to have a relaxing and enjoyable stay at Ross of Mull Bunkrooms, but we request that guests are considerate to our neighbours and not play loud music or create loud noise after 11 pm. All guests are expected to treat the accommodation, other guests and staff at Ross of Mull Bunkrooms, the locality and environment with respect at all times. If your behaviour is deemed to be unacceptable or causes damage, your booking may be terminated and you may be asked to leave the premises. No refunds will be given in these circumstances.
Vehicles and Personal Property
Ross of Mull Bunkhouse cannot be held responsible for any loss of, or damage to, any person’s property or vehicles, whilst on the premises or while parked outside. All vehicles, property and possessions are on the premises at entirely your own risk.
Pets
No pets are allowed apart from guide dogs
Smoking
There is no smoking inside Ross of Mull Bunkrooms. Cigarette ends must be placed in the receptacles provided outside the building.
Lost Property
If we find any items immediately after you leave, we will alert the group leader. Should you require these to be sent to you, we will do so once the postage is agreed. If no contact is made after one month, we will then dispose of the item.
